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Return Policy

Return Policy

Product Return and Replacement Guidelines

Last Updated: June 2026

At Kiara Battery Clinic, we strive to ensure you receive only 100% genuine, high-quality, and correctly matched products. However, if you run into any issues with a battery, UPS system, inverter, or solar equipment you purchased from us, our return guidelines are detailed below.

1. Return and Exchange Period

Customers are eligible to request a return or exchange within 7 days from the date of product delivery or professional installation by our technician.

2. Eligible Reasons for Returns

We accept returns or exchanges under the following conditions:

  • Incorrect Model: The delivered product does not match the model specified in your order invoice (e.g., incorrect battery capacity or size).
  • Transit Damage: The product was physically damaged during transit prior to arrival at your doorstep.
  • Dead on Arrival (DOA) / Manufacturing Defect: The battery or equipment fails to operate correctly immediately upon testing by our installing technician.

3. Non-Returnable Items and Exclusions

We cannot accept returns or exchanges in the following circumstances:

  • Any product showing signs of customer misuse, physical drops, water exposure, or self-inflicted short circuits.
  • Products that have been installed or serviced by unauthorized third-party mechanics.
  • Batteries with broken warranty seals or missing original manufacturer packaging, barcodes, or serial numbers.
  • Change of mind after the product has been successfully installed and verified as operational.

4. Return Verification Process

Before a return or replacement is approved:

  • Our technical team will inspect the item. For automotive batteries, we will perform a digital health check to verify any internal cell defects.
  • You must present the original purchase invoice and the manufacturer's warranty card issued at the time of installation.

5. How to Request a Return

To initiate a request, please contact our support team:

Frequently Asked Questions

Return Policy FAQ

Unopened items in original sealed packaging can be returned within 7 days of purchase with valid tax invoice.

Distilled water bottles, custom solar cabling, and activated wet-charged batteries cannot be returned once unsealed or fitted.

If a return is due to store error or wrong item dispatch, Kiara Battery Clinic covers all pickup fees. For change-of-mind returns, standard delivery fee applies.