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Refund Policy

Refund Policy

Refund Rules and Service Charge Policies

Last Updated: June 2026

At Kiara Battery Clinic, we strive to maintain transparency in all our business transactions and doorstep services. Below are the terms under which refunds, order cancellations, and technician visiting charges are managed.

1. Refund Eligibility

Refunds are initiated only under the following specific circumstances:

  • Unavailability of Stock: In the rare event that the specific battery model or power unit you paid for online/in-advance is out of stock and an acceptable alternative cannot be provided.
  • Pre-Dispatch Cancellation: If you cancel your product order before our service van or delivery technician has departed from our store.
  • Double Payments: Any accidental duplicate transactions processed via our payment gateway or UPI system.

2. Processing Timeline and Method

  • Approved refunds will be processed back to the customer's original mode of payment (UPI, Netbanking, Debit/Credit Card).
  • Refund transactions are typically settled and credited within 5 to 7 business days, depending on bank processing schedules.

3. Doorstep Visit and Service Charges

Our doorstep technician service incurs direct travel and time expenses. Therefore:

  • If our mobile service van is dispatched to your location for emergency jump-starting, roadside assistance, or testing, and the technician successfully diagnoses that your battery is in healthy condition but you decline any further service (such as battery recharging or replacement), a nominal diagnostic/visiting fee of Rs. 150 to Rs. 300 (depending on distance) will apply. This visiting fee is strictly non-refundable.
  • Once a battery has been unboxed, fitted, and successfully configured in your vehicle or home UPS system, the installation service fee component cannot be refunded.

4. Contact Us for Refund Enquiries

If you have a query about a payment or need to request a refund, please contact us immediately with your invoice number:

Frequently Asked Questions

Refund Policy FAQ

Full refunds are issued if an order is cancelled prior to technician dispatch, or if a delivered battery item is damaged or incorrect upon arrival.

Refunds for digital UPI or card payments are processed back to the original source payment account within 3 to 5 business days.

Once installed and activated, batteries fall under manufacturer warranty replacement policy rather than monetary refund, unless a verified product defect exists.